Terms of Service & Refund Policy for Imagine Kitchen

 

Imagine Kitchen clients who have signed a User Agreement or Creative Services Agreement are subject to the governing rules and terms of that agreement which supersedes any general terms and conditions stated here. Review the following terms of service before proceeding with Imagine Kitchen services. The following terms of service will apply to the agreement to provide service between Imagine Kitchen, LLC (“Company”), and the individual or business entity (“Client”) identified on the quote or order for said services. These terms, shall hereinafter be referred to as the “Agreement” between the two above mentioned parties.

 

  1. SERVICE RATES

Client acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. Client also acknowledges that the Company reserves the right to change the specified rates and changes from time to time. Any promotional offers made by the Company are contingent upon the Company maintaining its cost of service goals, including but not limited to rates charged by its vendors and service providers. Where possible, the Company will provide the Client with a minimum of 15 days notice of any rate changes.

 

In the event that a Company service is mistakenly listed at an incorrect price, Imagine Kitchen, LLC reserves the right to refuse or cancel any requests placed for service listed at the incorrect price. Imagine Kitchen, LLC reserves the right to refuse or cancel any such service requests whether or not the request has been confirmed and your payment processed. If your payment has already been processed for the service and your request is cancelled, Imagine Kitchen, LLC shall issue a credit to you in the amount of the incorrect price.

 

  1. PAYMENTS AND FEES

Client acknowledges that the Company is under no obligation to provide services under the terms of this Agreement until all quoted deposits or required advanced payments have been paid-in-full, and Company has been able to adequately verify the validity of said payment. Any Client account that becomes past due beyond 30 days may be subject to a 10% late payment fee, and Client account may be suspended or disabled for non-payment at any time at the sole discretion of the Company.

 

  1. REFUND POLICY

Since Imagine Kitchen offers non-tangible, irrevocable services, we do not issue refunds once a service is rendered or a rental space has been used. As a client, you are responsible for understanding this upon agreeing to quotes for services and space rental. Many services provided by Imagine Kitchen do not require payment until after services have been delivered or rendered. In the case that Client payment is made prior to services being delivered or rendered, we realize that exceptional circumstances can take place with regard to the character of the services and rental spaces. Therefore, we do honor requests for refund based on the following reasons:

– Non-delivery of the service due to unforeseen or emergency circumstances which prevent the delivery or rendering of the service within the agreed upon and necessary time of delivery or rendering. Claims for non-delivery must be submitted to Imagine Kitchen in writing within 7 days from the agreed upon date of service delivery or scheduled use of rental space. Otherwise, the service will be considered received and fulfilled.

– Services not as described. Such issues should be reported to Imagine Kitchen within 7 days from the agreed upon date of service delivery or scheduled use of rental space. Clear evidence must be provided proving that the service rendered is not as it is described on the quote or agreement issued between Client and Company. Claims that are based merely on the Client’s expectation or wishes that were not communicated prior to service delivery are not honored. Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our services and service outputs as they may relate to any business or technical function of the Client. Fees charged for services are not dependent upon results and no specific outcome may be promised for products that clients create or use in the rental space or that clients use electronically. As a services company, we are always eager to assist you and deliver highly professional support in a timely manner and are willing to offer expertise and consultative advice where appropriate in order to maximize your results as they may relate to use of our rental spaces and services. You may contact us via live chat on our website, email at jh@imaginekitchen.com, or phone at 864-663-2466. In accordance with the above Terms and Conditions, any requests for refunds may be emailed to jh@imaginekitchen.com and should include the detailed and grounded reasons why a refund is warranted.

 

  1. SERVICE CANCELLATION

Requests to cancel services that are not made binding by a User Agreement or Creative Services Agreement may be made by notifying Imagine Kitchen via email at jh@imaginekitchen.com. All requests for service cancellation must be made a minimum of 7 days prior to the scheduled date of service or rental space use. Failure to provide notice at least 7 days prior to the aforementioned date will result in a full fee for scheduled services as quoted and agreed upon. All services scheduled less than 7 days prior to actual date of service delivery or rental space use will not be eligible for cancellation. Where services require a deposit or advanced payment, no deposit refund, prorated refund, or partial refund will be made.

 

  1. BILLING ERRORS

Client acknowledges that the Company will make its best effort to ensure that all invoices are correctly issued. Should Client note any possible errors, Client agrees to notify Imagine Kitchen within 15 days of the issuance of the errant invoice. After 15 days, all invoices will be assumed to be correct, and no further billing adjustments will be made.

 

  1. CREDIT CARD PAYMENTS

Invoices will be emailed to the Client prior to any credit card charges being placed. Should the Client’s credit card be declined for any reason, Company will contact Client to notify them of the declined charge, and the Client will be required to provide an alternative means of payment via a different credit, a check, or cash.

 

  1. INDEMNIFICATION

Under no circumstances shall the Company be held liable for damages resulting from any interruption of service for an amount greater than the amount of the charges payable by the Client for services during the period damages occurred. Client also acknowledges that in no case will the Company be liable for damages as a result of its own negligence in excess of the charges payable by the Client for services during the period damages occurred. Client acknowledges that they make use of Company’s services and facilities at their own risk.

 

In an attempt to provide increased value to our visitors, Company may link to sites operated by third parties. However, even if the third party is affiliated with Company, Imagine Kitchen, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Company. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Company seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

  1. NO LEASE IMPLIED

Client acknowledges that the Company is providing a service, and no binding lease of physical equipment or real estate is in any way implied as part of this agreement unless otherwise represented in a User Agreement signed by both Company and Client.

 

  1. PRIVACY POLICY

The Company’s Privacy Policy can be reviewed here.

 

  1. VIOLATION OF TERMS

Should Client violate any of these terms, the Company will attempt to contact the Client by email or telephone before taking any action where avoidable. However, the Company will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Client’s services without any type of notification.

 

 

This policy was last modified on October 18, 2017.